TERMS & CONDITIONS

Terms and Conditions

Effective Date: 01 Jan 2023

Welcome to Le Blanc Florist. By using our website https://www.leblancflorist.co ("Site") and purchasing our products, you agree to be bound by the following Terms and Conditions ("Terms"). Please read these Terms carefully.

1. Definitions

1.1. "Florist", "we", "our", "us" refers to Le Blanc Florist, the provider of floral arrangement and delivery services.
1.2. "Customer", "you", "your" refers to the person or entity using our website and/or ordering products from us.
1.3. "Products" refers to the floral arrangements, bouquets, gifts, and other items available for purchase on our website.
1.4. "Order" refers to any request made by a Customer for the purchase of flowers or related products through our Site.

2. Acceptance of Terms
By using our Site, you agree to these Terms. If you do not agree, please do not use our Site or place an Order.

3. Product Information and Availability

3.1. Order Acceptance: All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason, including but not limited to limitations on quantities available for purchase, inaccuracies, or errors in product or pricing information.
3.2. Accuracy of Information: We aim to ensure that all descriptions and prices of Products are accurate. However, errors may occur, and we do not guarantee the accuracy of Product descriptions or images.
3.3. Availability: Product availability may vary. We reserve the right to substitute products or cancel Orders if a Product is unavailable.

4. Pricing and Payment

4.1. Pricing: All prices are in Singapore Dollars (SGD) and inclusive of GST. Prices are subject to change without notice.
4.2. Payment: Payments are processed through secure third-party payment gateways. We do not store or process credit card information directly.
4.3. Errors in Pricing: If there is a pricing error on your Order, we will contact you to confirm the correct price. You may choose to proceed with the Order at the correct price or cancel it.

5. Order Fulfillment and Collection

5.1. Order Placement: By placing an Order, you confirm that all information provided is accurate and complete.
5.2. Delivery:

5.2.1. Delivery Service: Delivery is available within Singapore. Delivery charges are calculated based on the order total amount and delivery requirement and will be added to your Order total. Our delivery information is available at https://www.leblancflorist.co/delivery.
5.2.2. Delivery Times: Estimated delivery times are provided, but actual delivery may vary due to factors such as location, traffic, and weather conditions.
5.2.3. Failed Deliveries: If no one is available at the delivery address, we may attempt redelivery at your expense. We are not liable for any delay or failed delivery due to incorrect address or recipient unavailability.

5.3. Self-Collection:

5.3.1. Availability: Self-collection is available for orders placed through our Site. You will be given the option to choose self-collection at checkout.
5.3.2. Collection Location: Self-collection can be made at our designated collection point, which will be provided to you upon order confirmation. Our collection point is located at 42 MacTaggart Rd, #04-02B Mactaggart Building, Singapore 368086. An alternative collection point option may be offered subject to availability.
5.3.3. Collection Times: An appointment must be made with us for collection and subject to availability.
5.3.4. Identification: When collecting your order, please provide the order confirmation and your name for verification purposes.
5.3.5. Order Readiness: Your order will be ready for collection on the date specified at checkout. If you need to collect your order within the specified time, please contact us in advance to make arrangements.

5.4. Changes to Orders: Any changes to your order, including adjustments to delivery details or collection arrangements, must be made at least 72 hours before the scheduled delivery or collection time. Changes are subject to availability and may incur additional charges.

6. Flower Freshness, Quality & Appearance

6.1. Freshness Guarantee: We are committed to providing fresh and high-quality flowers. Our floral arrangements are created with the freshest blooms sourced from reputable suppliers.
6.2. Quality Assurance: All Products undergo a quality check before dispatch to ensure they meet our standards. However, due to the perishable nature of flowers, their appearance may change over time.
6.3. Product Appearance:

6.3.1. Natural Variations: Flowers are natural products and may exhibit variations in color, size, and shape from what is depicted in the images on our Site. This is due to the inherent variability of natural flowers and the different lighting conditions under which images are taken.
6.3.2. Substitutions: In the event that a specific flower or color is unavailable, we may substitute it with a similar flower of equal or greater value to maintain the overall design and quality of the arrangement. Such substitutions will be made with care to ensure the arrangement's aesthetic appeal is preserved.
6.3.3. Arrangement Design: The final floral arrangement may vary slightly from the images shown on our Site due to seasonal availability and the individual characteristics of the flowers.

6.4. Delivery of Freshness: Flowers are packaged and delivered with care to preserve their freshness. Despite our best efforts, flowers are a natural product and their condition may change from the time of dispatch to delivery.
6.5. Reporting Issues: If you receive flowers that are not fresh or do not meet our quality standards, please contact us within 6 hours of receipt. We will assess the issue and provide a suitable resolution, which may include a replacement or refund. We will not be responsible if damage or the issue is caused by mishandling by the recipient or persons that receive the product on their behalf.

7. Cancellation and Refunds

7.1. Order Cancellation: Orders may be canceled up to 72 hours before the scheduled delivery time. Cancellations made after this period may be subject to a cancellation fee.
7.2. Refunds: Refunds may be issued for Products that are deemed damaged or not as described after our assessment. We will not be responsible if damage or the issue is caused by mishandling by the recipient or persons that receive the product on their behalf. Please contact us within 6 hours of receiving the Product to request a refund or replacement.

8. Returns and Exchanges
Due to the perishable nature of our Products, we do not accept returns or exchanges. If you receive a damaged or incorrect Product, please contact us immediately for resolution.

9. Customer Responsibilities

9.1. Accuracy of Information: You are responsible for providing accurate delivery information. We are not liable for delays or issues caused by incorrect details.
9.2. Delivery Availability: Ensure that someone is present at the delivery address to receive the Product. If no one is available, redelivery may be attempted at your expense.

10. Workshop and Course Bookings

10.1. Booking and Registration:

10.1.1. Registration: To book a place in one of our workshops or courses, you must complete the registration process through our Site or directly with us via WhatsApp. Registration is confirmed only upon receipt of full payment.
10.1.2. Payment: Payment for workshops and courses must be made in advance. Prices are listed on our Site and are subject to change. We accept various payment methods as detailed during the booking process.

10.2. Rescheduling and Cancellations:

10.2.1. Customer Cancellations: If you need to cancel your booking, please notify us at least 7 days before the scheduled workshop or course. Cancellations made within 7 days of the event may incur a cancellation fee or be non-refundable, depending on the timing of the cancellation.
10.2.2. Rescheduling: If you wish to reschedule your booking, please contact us as soon as possible. Rescheduling requests made at least 7 days before the event will be accommodated subject to availability. Rescheduling requests made within 7 days may incur a fee.

Date changes at least 7 days before the workshop: $5 admin fee per pax
Cancellations at least 7 days before the workshop: 15% of the total workshop fee
Date changes and cancellations between (3-5 days): 50% of the total workshop fee
Last minute date changes and cancellations (less than 3 working days): Full workshop fee will be forfeited.

10.3. No-Shows and Late Arrivals:

10.3.1. No-Shows: If you do not attend the workshop or course without prior notice, no refund or credit will be provided. It is your responsibility to notify us if you cannot attend.
10.3.2. Late Arrivals: Please arrive at the scheduled start time of the workshop or course. Late arrivals may miss important content and may not be allowed to join the session after a certain point.

10.4. Workshop and Course Content:

10.4.1. Content Changes: We reserve the right to modify the content or format of workshops and courses if necessary. Any significant changes will be communicated to registered participants.
10.4.2. Instructor Changes: We may change the instructor or facilitator due to unforeseen circumstances. We will notify you of any changes and strive to provide an equally qualified substitute.

10.5. Health and Safety:

10.5.1. Compliance: Participants must comply with all health and safety regulations and guidelines provided before and during the workshop or course.
10.5.2. Health Concerns: If you have any health concerns or special requirements, please inform us at the time of booking so we can accommodate your needs.

10.6. Intellectual Property:

10.6.1. Materials: Any materials or content provided during the workshop or course are the intellectual property of Le Blanc Florist and may not be reproduced or shared without permission.

10.7. Liability:

10.7.1. Responsibility: We are not liable for any personal injury or property damage that occurs during the workshop or course. Participants are responsible for their own safety and well-being.

10.8. Contact Information:
For any questions or concerns regarding workshop or course bookings, please contact us at:
Email: flowers@leblancflorist.co
Phone: +65 94232010 / +65 85717679

11. Promotions

11.1. Promotional Offers: We may offer various promotions, discounts, and special offers from time to time. These promotions are subject to specific terms and conditions, which will be outlined in the promotion details.
11.2. Eligibility: Promotional offers may be subject to eligibility criteria, including but not limited to minimum purchase amounts, specific product categories, or valid dates.
11.3. Redemption: To redeem a promotion, you must apply the relevant promo code or follow the instructions provided during the checkout process. Promotions cannot be combined with other offers unless specified.
11.4. Expiration: Promotions are valid for a limited time and may expire without notice. Expired or invalid promotional codes will not be honored.
11.5. Changes and Cancellations: We reserve the right to modify or cancel promotions at any time. If a promotion is canceled, it will no longer be valid, and any Orders placed after the cancellation will not be eligible for the promotion.

12. Intellectual Property

12.1. Ownership: All content on our Site, including text, images, logos, and graphics, is owned by [Your Florist Business Name] or licensed to us and is protected by intellectual property laws.
12.2. Usage: You may not reproduce, distribute, or create derivative works from any content on our Site without our express written permission.

13. Limitation of Liability

13.1. General Limitation: We are not liable for any indirect, incidental, special, or consequential damages arising from your use of our Site or Products.
13.2. Total Liability: Our total liability for any claim arising out of or related to your use of our Site or Products will be limited to the amount paid by you for the Product in question.

14. Privacy Policy

14.1. Personal Data: Our Privacy Policy, available at [insert Privacy Policy URL], outlines how we collect, use, and protect your personal information. By using our Site, you consent to our Privacy Policy.

15. Governing Law and Dispute Resolution

15.1. Governing Law: These Terms will be governed by and construed in accordance with the laws of Singapore.
15.2. Dispute Resolution: Any disputes arising out of or relating to these Terms or your use of our Site will be resolved through negotiation. If a resolution cannot be reached, disputes will be subject to the exclusive jurisdiction of the courts of Singapore.

16. Changes to Terms
We reserve the right to modify these Terms at any time. Changes will be effective when posted on our Site. Your continued use of the Site following any changes constitutes your acceptance of the updated Terms.

17. Miscellaneous

17.1. Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
17.2. Entire Agreement: These Terms constitute the entire agreement between you and us regarding your use of our Site and Products.

18. Contact Information
For any questions or concerns regarding these Terms, please contact us at:
Email: flowers@leblancflorist.co
Phone: +65 94232010 / +65 85717679
Address: 42 MacTaggart Rd, #04-02B Mactaggart Building, Singapore 368086

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

Account means a unique account created for You to access our Service or parts of our Service.

Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to LE BLANC FLORIST, 42 MacTaggart Rd, #04-02B Mactaggart Building, Singapore 368086.

Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.

Country refers to: Singapore

Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.

Personal Data is any information that relates to an identified or identifiable individual.

Service refers to the Website.

Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.

Third-party Social Media Service refers to any website or any social network website through which a User can log in or create an account to use the Service.

Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

Website refers to LE BLANC FLORIST, accessible from WWW.LEBLANCFLORIST.CO

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

Email address

First name and last name

Phone number

Address, State, Province, ZIP/Postal code, City

Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

Information from Third-Party Social Media Services

The Company allows You to create an account and log in to use the Service through the following Third-party Social Media Services:

Google
Facebook
Twitter
LinkedIn

If You decide to register through or otherwise grant us access to a Third-Party Social Media Service, We may collect Personal data that is already associated with Your Third-Party Social Media Service's account, such as Your name, Your email address, Your activities or Your contact list associated with that account.

You may also have the option of sharing additional information with the Company through Your Third-Party Social Media Service's account. If You choose to provide such information and Personal Data, during registration or otherwise, You are giving the Company permission to use, share, and store it in a manner consistent with this Privacy Policy.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:

Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.
Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser. Learn more about cookies on the Free Privacy Policy website article.

We use both Session and Persistent Cookies for the purposes set out below:

Necessary / Essential Cookies

Type: Session Cookies

Administered by: Us

Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.

Cookies Policy / Notice Acceptance Cookies

Type: Persistent Cookies

Administered by: Us

Purpose: These Cookies identify if users have accepted the use of cookies on the Website.

Functionality Cookies

Type: Persistent Cookies

Administered by: Us

Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.

For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

To provide and maintain our Service, including to monitor the usage of our Service.

To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.

For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.

To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.

To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.

To manage Your requests: To attend and manage Your requests to Us.

For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.

For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

We may share Your personal information in the following situations:

With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You.
For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.
With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside. If You interact with other users or register through a Third-Party Social Media Service, Your contacts on the Third-Party Social Media Service may see Your name, profile, pictures and description of Your activity. Similarly, other users will be able to view descriptions of Your activity, communicate with You and view Your profile.
With Your consent: We may disclose Your personal information for any other purpose with Your consent.

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

Delete Your Personal Data

You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You.

Our Service may give You the ability to delete certain information about You from within the Service.

You may update, amend, or delete Your information at any time by signing in to Your Account, if you have one, and visiting the account settings section that allows you to manage Your personal information. You may also contact Us to request access to, correct, or delete any personal information that You have provided to Us.

Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so.

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

Comply with a legal obligation
Protect and defend the rights or property of the Company
Prevent or investigate possible wrongdoing in connection with the Service
Protect the personal safety of Users of the Service or the public
Protect against legal liability

Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Children's Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.

If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

If you have any questions about this Privacy Policy, You can contact us:

By visiting this page on our website: https://www.leblancflorist.co/termsandconditions

Last updated: August 9, 2024

TERMS & CONDITIONS

INFORMATION

SOCIAL MEDIA

WORKING HOUR